Sales Team Leader BPO

CallForce is Currently recruiting a Sales Team Leaders for our Cape Town site. You will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role will encompass a combination of coaching and managing team performance while ensuring adherence to company policies and procedures.

Responsibilities:

• Provide strong leadership and mentorship to a team of sales representatives.

• Set performance expectations and objectives for team.

• Conduct team meetings communicating goals, strategies and updates.

• Motivate and inspire team to meet and exceed sales targets.

• Monitor and evaluate the performance of sales representatives through QA and performance metrics, e.g., number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.

• Analyse data and trends to make informed decisions and adjus...