Sales Tools Support Senior Analyst

The Sales Automation Specialist is responsible for day-to-day support processes and systems to meet the needs of the ES sales force. Responsible for delivering world-class first-level sales tool and process support for all ES Sales Automation solutions within the service level agreements. Track and manage support using the case management system. Clearly communicate resolution to the end user. Act as the primary contact person for users and 2nd level support. Participate in the development and management of knowledge base for all supported applications.

- Basic to intermediate knowledge of Microsoft Office - Ability to process, verify, and maintain data accurately in databases or systems - Familiarity with data entry standards, quality checks and documentations - Ability to follow standard operating procedures for issue resolution and escalation - Strong attention to detail with the ability to identify data inconsistencies or errors when it arises - Basic troubleshooting skill...