Salesforce BA

Job Type: Contract • Location: Singapore

About the Role

Our client is seeking an experienced Salesforce Business Analyst on a multi-year CRM transformation initiative. You will work closely with stakeholders, developers, and administrators to deliver scalable Salesforce solutions that drive business value, improve user experience, and optimize processes across the organization. This role requires someone with deep Salesforce knowledge, strong analytical skills, and the ability to translate complex business requirements into actionable solutions.

Key Responsibilities

1. Requirements Gathering & Analysis
   • Lead workshops, interviews, and discovery sessions with stakeholders to understand business processes and pain points.
   • Translate business needs into detailed functional specifications, user stories, and acceptance criteria.
   • Analyse current workflows to identify opportunities for automation and process improveme...