Salesforce CCM Service Manager | AI-Driven Service Lead

Sanofi is looking for a Digital Service Manager in Bogotá to drive the quality and efficiency of customer contact management systems. In this role, you will oversee service delivery, continuous improvement cycles, and manage integration with Salesforce Service Cloud and Amazon Connect. The ideal candidate has at least 7 years of experience in service management within digital environments.

In addition to a competitive salary, we offer flexible working policies, private medical care, and a commitment to diversity and equity.