Salesforce Order Management / Service Cloud Architect

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Position purpose:
We are seeking a seasoned Salesforce Order Management System Architect with deep Service Cloud experience to lead the improvement, optimization, and evolution of our Salesforce implementation. This role is critical in leading efforts to remediate issues and increase efficiency with our service channels, OMS processes, integrations, and agent experiences to support high-volume, omnichannel customer service and sales operations.

This is a hands-on role requiring strong technical leadership, cross-system design expertise, and the ability to translate business pa...