Salesforce Service Cloud Administrator (AI & Agentforce) / Customer Service CRM AI Admin

**Job ID:** 12676

**Alternate Locations:**

**Salesforce Service Cloud Administrator (AI & Agentforce) /** **Customer Service CRM AI Administrator**

Location: Poznan

Reports to: Director, Business Insights & Global CRM

Contract type: Permanent

**Your Role & Team in a Nutshell**

As a Customer Service CRM AI Administrator, you shape how artificial intelligence supports customer service teams in their daily work. You configure, guide and improve AI-powered features within Salesforce Service Cloud so agents can help customers quickly, accurately and consistently. You work closely with customer service leaders, Salesforce platform teams and content owners to ensure AI tools are trusted, easy to use and aligned with service standards.

We will help you achieve your goals and develop by providing regular feedback and access to online training courses.

**Your Key Responsibilities:**

**Agentforce & AI Adm...