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Salesforce Service Lead

Omega CRM
Full-time Madrid, Community of Madrid Computer Occupations
Posted:
February 21, 2026
Location:
Madrid, Community of Madrid, Spain

Job Description

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for Salesforce Service Lead.

Main responsibilities:

  • Provide support in Pre-sales tasks for assigned accounts: Solution design, estimation, planning, and assumptions. 

  • Share with the service team the client's vision, goals, and expectations.

  • When there's a dedicated team, allocate and supervise their tasks, managing assignments, vacations, and absences during the service.

  • Manage service progress to ensure deadlines, scope, and budget are met.

  • Facilitate change requests to ensure all parties are informed about schedule and budget impacts.

  • Provide visibility of service progress to the client and the Client Lead. Lead follow-up meetings.

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    Job Overview

    Job Type: Full-time
    Location: Madrid, Spain
    Posted: February 21, 2026
    Deadline: April 02, 2026