Job Description
En iStorming Consultoría IT, nos encontramos en la búsqueda de Salesforce Sr, para importante empresa del rubro Software
Description
We are seeking a highly skilled and experienced Salesforce Support Analyst/Consultant to join our team in supporting and enhancing Salesforce applications under an Application Management Services (AMS) model. The ideal candidate will be responsible for resolving support tickets, identifying and addressing root causes, collaborating with end users, and ensuring the stability and performance of the Salesforce platform.
Key Responsibilities:
Provide day-to-day support for Salesforce applications in an AMS environment.
Analyze and resolve incidents, service requests, and change requests within defined SLAs.
Perform root cause analysis for recurring issues and implement long-term solutions.
Collaborate with business users to understand issues and provide functional and technical support.
Develop and deploy enhancements, bug fixes, an...
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