Salesforce Sr

Overview

En iStorming Consultoría IT, nos encontramos en la búsqueda de Salesforce Sr, para importante empresa del rubro Software. We are seeking a highly skilled and experienced Salesforce Support Analyst/Consultant to join our team in supporting and enhancing Salesforce applications under an Application Management Services (AMS) model.

Responsibilities

• Provide day-to-day support for Salesforce applications in an AMS environment.
• Analyze and resolve incidents, service requests, and change requests within defined SLAs.
• Perform root cause analysis for recurring issues and implement long-term solutions.
• Collaborate with business users to understand issues and provide functional and technical support.
• Develop and deploy enhancements, bug fixes, and configuration changes using Salesforce best practices.
• Maintain and improve system documentation, including technical specifications and user guides.
• Moni...