Salesforce Support Specialist

Job Description
An insurance client of Insight Global’s is looking for a Salesforce Support Specialist to join their team. This role is responsible for managing customer service cases from start to finish, ensuring issues are handled efficiently and with a strong customer-first approach. The position centers on case management, troubleshooting, and CRM system use, especially Salesforce.

The person in this role will act as the first point of contact for Salesforce production issues, triaging incoming support requests, performing initial investigations, and escalating more complex problems when needed. They will document all activities in the CRM, monitor case progress, and follow up to ensure customer satisfaction.

Success in this role requires strong problem solving skills, empathy, communication abilities, and excellent time management in a fast paced environment. The ability to analyze trends and recommend process improvements is also important.

Preferre...