Salesforce Technical Manager

Department: IT

Role Level: Lead

Experience: 8–12 years

Location: (Not specified)

Work Mode: Remote

Employment Type: Full-time

Notice Period: 7-15 days

Number of Openings: 20

Top / Required Skills: salesforce service cloud, lwc, apex

Company / Product Snapshot

Infystrat software services

Role Purpose

Strong hands-on experience in Salesforce Service Cloud (Case Management, Omni-Channel, CTI, Knowledge, Entitlements, SLAs).

Apex, Lightning Web Components (LWC), Aura, SOQL/SOSL.

Integration experience (REST/SOAP APIs, middleware like MuleSoft).

Experience with Flows, Process Builder, and automation tools.

Experience with Service Cloud Voice, Digital Engagement (Chat, Email...