Samsung Galaxy Support Consultant

Join OSL Retail Services as a Samsung Galaxy Support Consultant in Richmond, BC. Deliver tech solutions and boost customer satisfaction with your extensive product knowledge.
This role requires you to provide stellar customer service while mastering various Samsung devices. You’ll troubleshoot issues, educate customers, and aid repair processes. Your contributions will help achieve business objectives during an exciting store launch.
Key Responsibilities:
• Master troubleshooting for customer product issues
• Educate consumers on the latest Samsung technology
• Handle outbound communications about repairs
• Facilitate staff training on trade-ins and returns
• Organize support during high-traffic in-store events
Requirements:
• Minimum 2 years of experience in retail
• Solid understanding of technology and diagnostics
• Strong communication and leadership skills
• Results-oriented with multitasking capabilities
• Flexibility to work non-standard ho...