Santander - Service Delivery Manager

**RH**:Vicente Ramirez**Location**:Aguascalientes**Position**:Service Delivery Manager**What you'll do?
**- 1 Client Relationship Management:- Serve as the main point of contact for clients, maintaining strong relationships and ensuring consistent and clear communication.
- Collaborate closely with the client to understand their needs, manage expectations, and identify opportunities for improvement in service delivery.
- Proactively address client concerns and resolve any issues to prevent dissatisfaction or escalations.2Demand Fulfillment:- Work with clients to anticipate resource needs and coordinate with internal teams to fulfill these demands efficiently.
- Collaborate with internal Practices and other Support Functions to ensure resources align with client requirements and deliverables.3Performance Oversight:- Engage with consultants regularly to monitor their performance and address any potential issues that may impact client satisfaction.
- Provide support...