SAP Analytics Cloud Support Analyst

Mexico, Remote Delivery

6 Months Contract to Hire.

Job Summary

The SAP Analytics Cloud (SAC) Support Analyst is responsible for providing functional and technical support for SAP Analytics Cloud solutions. This role ensures the stability, usability, and performance of SAC environments by resolving incidents, supporting users, maintaining models and stories, and assisting with enhancements and integrations.

Key Responsibilities

• Provide day-to-day support for SAP Analytics Cloud, including stories, models, data actions, and planning applications
• Troubleshoot and resolve SAC issues related to data models, connections, calculations, and performance
• Support data integrations between SAC and source systems
• Monitor data refreshes, data loads, and scheduled jobs; investigate and resolve failures
• Assist business users with SAC functionality, reporting, dashboards, and planning processes