SAP CRM Lead

A leading global technology consulting organisation is seeking an experienced SAP CRM / Customer Experience Lead to support a major Utilities client in Melbourne.

This is a senior leadership role within a large-scale transformation programme, responsible for delivering SAP CRM / CX solutions that support customer service, case management, billing interactions, and digital engagement.

The Role:
You will lead the design and delivery of SAP CRM / Customer Experience solutions, ensuring seamless integration with S/4HANA and broader enterprise systems.

Key responsibilities include:

• Leading end-to-end solution design and implementation
• Facilitating workshops with customer service and billing stakeholders
• Managing vendors and delivery teams (onshore and offshore)
• Ensuring integration across CRM, IS-U, Billing, and S/4HANA
• Overseeing testing, UAT, cutover, go-live and hypercare
• Providing senior ...