SAP Managed Services Team Lead

Position Summary

The SAP Managed Services Team Lead is responsible for leading a team of SAP support professionals to deliver high-quality, remote-based application support across multiple SAP modules. This role combines hands-on technical expertise with strong leadership and communication skills to ensure timely resolution of issues, continuous improvement of support processes, and optimal team performance. The Team Lead will serve as a key point of contact for clients, ensuring satisfaction and alignment with service-level agreements (SLAs).

Key Responsibilities

Team Leadership & Technical Oversight

• Lead and manage a team of SAP support analysts, providing guidance, mentorship, and performance feedback.
• Oversee day-to-day operations of SAP Managed Services, ensuring timely and effective resolution of incidents, service requests, and problem tickets.
• Act as an escalation point for complex SAP issues across modules such as ...