Job Description
Description
:To growing SAP CoE ,we are looking for an SAP Service Delivery Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA.
How you’ll make an impact:
Act as the primary point of contact for incident communication and provide timely updates to affected users, management, and other stakeholders.
Monitor incident queues, escalate issues as necessary, and coordinate efforts across support team to ensure swift resolution.
Triage, lead and facilitate the major incidents ensuring timely resolution as per the agreed SLA.
Facilitate post incident reviews to identify underlying causes and implement corrective actions to prevent future occurrences.
Continuously evaluate and improve incident management processes, tools and workflows.
Ensure incidents are resolved efficiently to resto...
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