SBS Implementation - Midwest Team Leader

at ADP.

This role is responsible for the leadership and management of a Service Center area for a defined set of clients and/or products. Has significant impact on the work environment and will be tasked to provide the tools and resources for associates to succeed and maintain a high level of associate engagement and client/participant satisfaction.

+ Oversees the day-to-day activities of associates and achievement of established associate and client service level metrics. (30% of time)
+ Establishes and communicates goals and provides regular feedback to associates, including developmental opportunities. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. (20% of time)
+ Achieves objectives for associate engagement and turnover. (20% of time)
+ Collaborate with other internal departments to ensure service objectives are met. (15% of time)
+ Identifies areas in need of process improvement and solicit...