S&C Operations Leader

Job Function: SW&C Marketplace Delivery The role:We are thrilled to announce an opportunity to join our team as:Software & Cloud Operations Leader**SoftwareOne**Scope: Full-time | Software & Cloud Marketplace Delivery | Location: MX city**The Shared Services team is a key services delivery team sitting within the Global Software and Cloud department.
**This job sits within the Software and Cloud Delivery team servicing mainly NORAM and LATAM countries.The roleThese are key services provided delivering quality, speed, and an excellent customer experience.
**The role includes the following**:- Undertake the day-to-day management of the 150+ person shared services function and a 'one team' ethos to ensure effective delivery in an efficient, timely, and accurate way.
- Drive accountability across the team, managing to specific KPIs of Speed, Quality, Tech Adoption, CSAT and Profit in support of NORAM and LATAM business units.
- Perform root cause analysis on errors and m...