Scaled Customer Success Manager

Empower digital‑first clients to thrive with Coveo.

As a Customer Success Manager for our Scaled program, you’ll build digital‑first engagement models to boost adoption, drive retention and expansion across our customer base.

With a consultative mindset and a knack for identifying trends and opportunities, you’ll turn data into insight, insight into action, and action into lasting client success. This dynamic environment will allow you to refine our one‑to‑many approach, create meaningful customer outreach, and ensure every user gains tangible value from our product ecosystem.

Responsibilities

• Analyze product usage to identify trends, recommend improvements, and elevate satisfaction and value realization.
• Simplify complex product capabilities into accessible guidance that helps clients reach their goals at scale.
• Develop and execute strategies for digital channels, focusing on a 1:many approach that strengthens engagemen...