Scaled Customer Success Manager, Startups

About OpenRouter

OpenRouter is the unified interface for AI inference, giving developers and organizations access to hundreds of models through a single API. Our platform helps teams choose, route, evaluate, and scale model usage across providers, making it easier to build production AI applications with the right model for every use case.

About The Role

Scaled Customer Success Manager, Startups – Build and own the post‑sale engine for OpenRouter’s startup ecosystem. This is a builder role, not a scaled nurture role.

What You’ll Do

Build the Startup Success Engine

• Own the scaled success motion for OpenRouter’s startup and scaled customer portfolio.
• Partner cross‑functionally to iterate and refine the operating system for startup activation, retention, growth, and Enterprise conversion.
• Create and refine workflows, dashboards, alerts, and playbooks that help the team understand which startups need at...