SCCM/Intune Customer Engineer - Mandarin Speaker

SCCM/Intune Customer Engineer – Mandarin Speaker

Location: Malaysia
Employment Type: Full-time

Key Responsibilities

• Provide Tier 2 support to customers for technical requests related to SCCM and Intune environments.
• Proactively review customer concerns and provide recommendations to improve endpoint management, user experience, and policy compliance.
• Investigate and resolve requests related to SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution point health, and client push installation.
• Investigate and resolve requests related to Intune: device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, and co‑management setup.
• Investigate and resolve requests related to enrollment and management of iOS, Android, and Windows 10/11 devices.
• Investigate and resolve req...