Scheduler (MS) (Bucaramanga)

Provide high-quality service to MINT Dentistry patients through handling incoming calls, scheduling appointments, and offering general support in a dynamic call center environment.

Responsibilities

• Answer incoming calls in a fast-paced call center.
• Assist patients with appointment scheduling and related needs.
• Confirm schedules for dental offices.
• Transfer calls to the appropriate contact.
• Actively participate in training sessions and communication meetings.
• Be open to learning and feedback (including reviewing recorded calls or shadowing).

Required Skills

Soft Skills

• Professional attitude and positive tone.
• Excellent customer service skills.
• Ability to solve problems effectively.
• Willingness to learn and receive coaching.

Hard Skills

• Strong knowledge of call center processes and scheduling.
• Efficient multitasking i...