Screening Quality Assurance Specialist

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
1) Role objective (Role purpose)
Manage a Quality team within Screening Utility Operations and support the process in achieving its key PLA metrics, ensuring a consistent approach when deploying the quality strategy across Screening Utility Operations.
The role maintains a strong cross-site network to continuously drive best practices, improve process efficiency, and ensure consistent service quality. It also supports the development of MIS (Management Information), reports, and other productivity tools for Screening Utility Operati...