SCUK Financial Support Agent, 12 month Fixed Term Contract

This job is with Santander UK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

The Financial Support Agent plays a key role in supporting customers experiencing financial difficulty across Santander Consumer Finance products, including vehicle finance, leasing, and contract hire agreements.

This role involves handling sensitive customer conversations, assessing affordability, identifying sustainable repayment solutions, and ensuring fair customer outcomes in line with FCA regulation and Consumer Duty principles.

We are looking for individuals who combine empathy, resilience, sound judgement, and attention to detail with a strong commitment to customer service and regulatory compliance. This is an excellent opportunity to gain specialist experie...