SD Functional Support

Key Responsibility Areas (KRAs)

• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements.
• Facilitate workshops to collect business requirements (whenever needed).
• Map client business requirements, processes, and objectives; develop necessary product modifications to satisfy clients' needs.
• Perform unit testing on all processes, and provide assistance and issue resolution for system integration and user acceptance testing.
• Identify gaps, and issues and work around solutions.
• Act as liaison with clients for troubleshooting: investigate, analyze, and solve software problems.
• Handle changes or emergency transports as needed for high-priority issues.
• Document functional designs, test cases, and results.
• Proactively identify and propose business process and/or system enhancements.
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