Sea Logistics Customer Care Manager

It's more than a job
As a member of the Freight Forwarding team Kuehne Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne Nagel, our contribution counts in more ways than we imagine.

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How you create impact

Lead, guide and optimize the local Customer Care Location (CCL) team to consistently deliver customer excellence and drive sustainable growth across the scope of responsibility.
Drive customer engagement, satisfaction, retention and reactivation through high service quality, close collaboration with operational and commercial stakeholders, and alignment with Sea Logistics management to optimize the customer experience.
Manage, monitor and drive all sales activities, including providing, docume...