Sea Logistics VinLog Customer Care Expert (Paarl)

**It's more than a job**

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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The Sea Logistics Customer Care Expert is responsible for providing accurate and timely information to customers, responding to inquiries, and professionally handling complaints. This role serves as the primary point of contact for both internal and external stakeholders, ensuring a high level of customer satisfaction at every touchpoint.

The main objective of the position is to deliver an excellent customer experience by ensuring that customers are fully satisfied with Vinlog’s services, solutions, and operational processes. This includes managing customer requests efficiently, demonstrating a solution-oriented mindset, and maintaining consistently high service standards.

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