Seal Repair Service Representative

Summary of Essential Functions

The Seal Repair Service Representative will report to the Repair Manager. They will manage the repair portfolio, repair process and interact with customers to ensure all requirements are met. They will make the determination on what components are re‑usable and provide any necessary customer feedback on failure analysis requested.

Duties, Activities and Responsibilities

• Receives, identifies, inspects, and assesses parts and materials returned by customers and advises them of solutions.
• Order entry and order management.
• Determines necessary repair operations which may include a variety of operations.
• Verifies part specifications with measuring instruments such as micrometers and calipers.
• Prepares observation reports for customer and sales employees.
• Provides customer service.
• Participates in basic safety training for local factories.
• Plans work pr...