Seasonal Parts Specialist

Join the SuperStaff team as aParts Experience Specialist ! In this key role, you'll be the go-to expert for both external and internal customer inquiries about parts orders, helping to resolve any issues that arise. If you're a natural problem-solver with a passion for delivering top-notch service, this could be the perfect fit for you!

Responsabilities

• Logs into the phone for scheduled hours; logging in/out properly using the correct release codes.
• Ensures that all communication with customers (internal/external) is courteous, cordial, business-like and timely.
• Conscientiously makes efforts to maintain the service level goal by closely watching service level, answering and expediting calls during heavy call flow, not making outgoing calls during heavy incoming calls, and checks voice mail at appropriate times.
• In a timely, accurate manner, enters customer part orders, including factory directs.
• Contacts vendo...