Second Line Support Engineer

Job Title: Field Service Engineer (2nd Line / ITIL Modern Service Desk)

Location: HQ Harrogate & client sites across Yorkshire (Hybrid)

Salary: 30,000 - 37,000

Requirements: Microsoft AZ-700 & ITIL Certification (Mandatory)

Role Overview

Are you a technical problem-solver who thrives on the variety of field-based work? Our client is growing the team again and now need a 2nd Line Field Engineer who values user experience as much as technical resolution.

Unlike traditional reactive roles, you will be a proactive partner, utilizing ITIL 4 principles to not only fix hardware and software but to identify trends build security awareness.

Key Responsibilities

• On-Site Technical Support: Provide high-level 2nd line support across multiple sites, covering O365, Active Directory, Networking (VLANs/Patching), and Hardware (Laptops, Mobile, VoIP).
• Champion the Service Value Chain: Act as the face of IT...