Second Line Support Engineer

Our client is looking for a motivated and enthusiastic 2nd Line Support Engineer to join their growing team. This is an exciting opportunity for someone who is passionate about technology, eager to learn and thrives in a fast-paced environment. You will have strong experience with troubleshooting and resolving MAC issues. You’ll be given opportunity to achieve professional certifications within your first 6 months!

Responsibilities:

• Provide 2nd line Mac support
• Troubleshoot and resolve Mac issues
• Deliver outstanding customer service through your technical expertise
• Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta
• Escalate complex issues to 3rd line support where required
• Maintain accurate documentation of incidents, fixes and processes
• Continue to self-development and learning, as well as improvement of IT processes and user experience

Ski...