Second Line Support Engineer

Onsite:

Hybrid (3 days a week in office 2 days a week from home)

Job Description:

We’re working with a well-established Managed IT Service Provider, supporting a portfolio of professional clients across London. They’re looking to add a personable, client-facing 2nd Line Support Engineer to their team.

This is a great role for someone who enjoys variety, values face-to-face client interaction, and wants to develop within a Microsoft-centric environment supported by senior engineers from day one.

The Environment:

• Microsoft-first organisation
• Managed IT Services, Security & Automation
• Strong emphasis on customer experience
• You’ll be partnered with a senior engineer from the outset for support and progression

Key Responsibilities:

(2-5 years experience operating as 1st Line Support and 2nd Line Support)

• Acting as escalation point for 1st line support engin...