Section Manager l ZARA IOI l Retail l Malaysia

Overview Of The Role:

The Deputy Manager is responsible for ensuring operational excellence in the store while supporting the Store Manager in achieving sales targets and P&L accountability. The role involves maintaining brand compliance, fostering teamwork, and delivering exceptional customer service. Success in this position requires driving sales growth, managing stock effectively, and upholding service standards while maintaining a compliant and safe environment. The Deputy Manager collaborates with Store Managers and other teams to enhance employee performance and engagement while leveraging commercial acumen to optimize profitability.
What You Will Do:

Sales

Lead by example in customer service, greet customers, provide assistance, and ensure standards are followed to reflect the brand's image.
Review and analyze sales figures to identify opportunities for improving department and BU sales performance.
Challenge the team using relevant retail me...