Section Manager – O2O (Online-to-Offline)

About the Role

The Section Manager – O2O is responsible for managing and integrating online and offline retail operations. This includes overseeing order fulfillment, coordinating digital and in-store promotions, ensuring seamless customer experiences across channels, and driving sales growth through effective O2O strategies.

Responsibilities

O2O Operations Management

• Supervise daily O2O activities including online order processing, in-store pickups, and deliveries.
• Ensure smooth coordination between e-commerce platforms and physical store operations.
• Monitor system integration for inventory, pricing, and promotions across channels.

Customer Experience

• Ensure customers receive a seamless shopping experience whether online or offline.
• Handle escalated customer concerns related to O2O transactions.
• Im...