Security Operations Analyst- Managed Services

The Analyst provides first-level Cybersecurity Incident Response, client support, and upholds defined service level agreements (SLA) and customer service excellence for Information Security and Endpoint Security. The role specializes in Managed Detection and Response service on the Microsoft technology stack, primarily Microsoft Sentinel and Defender.

Responsibilities

• 24x7 Support – 80% job weight: Monitor, triage, investigate, remediate and resolve first-level security incidents.
• Collect and disseminate information to clients during incident investigation and post-incident review.
• Identify, record, and elevate service performance trends, anomalies, and SLA breaches to senior leadership.
• Update knowledge base articles as needed.
• Apply Trusted Advisor techniques to build client trust and influence loyalty.

Professional Development

• Attend internal and external training sessions or shadowing activit...