Security Operations Center Lead

Role Title: Security Operations Center (SOC) & Incident Response (IR) Lead Location: Costa Rica, Poland & Mexico Key Responsibilities 1. SOC Operations Leadership Lead day‑to‑day Tier‑1 and Tier‑2 SOC operations across shifts and locations, ensuring consistent execution of monitoring, triage, investigation, and escalation. Enforce playbook adherence, severity calibration, and investigation quality standards across all SOC analysts. Own shift governance , including handovers, coverage planning, and operational readiness. 2. Incident Response Leadership Act as the Incident Commander for major and high‑severity security incidents. Coordinate cross‑functional response involving SOC analysts, IT operations, cloud teams, OT/manufacturing teams, and customer stakeholders. Ensure containment and remediation actions are risk‑aware , avoiding unintended business or production impact. Drive clear, timely communication during incidents, including executive updates and stakeholder briefings. 3. Esc...