Security Operations Center Lead

Role Title: Security Operations Center (SOC) & Incident Response (IR) Lead

Location: Costa Rica, Poland & Mexico

Key Responsibilities

1. SOC Operations Leadership

• Lead day‑to‑day Tier‑1 and Tier‑2 SOC operations across shifts and locations, ensuring consistent execution of monitoring, triage, investigation, and escalation.
• Enforce playbook adherence, severity calibration, and investigation quality standards across all SOC analysts.
• Own shift governance , including handovers, coverage planning, and operational readiness.

2. Incident Response Leadership

• Act as the Incident Commander for major and high‑severity security incidents.
• Coordinate cross‑functional response involving SOC analysts, IT operations, cloud t...