Security Operations Center

The SOC Lead ensures continuous, high-quality security monitoring and incident response across assigned customers while maintaining awareness of alerts, workloads, and analyst capacity. Serving as the primary escalation point, this role leads complex and high-severity incidents, ensuring consistent handling, effective remediation guidance, and clear customer communication in line with runbooks and SLAs. The SOC Lead owns the quality of SOC output, mentoring analysts, driving QA and process improvements, and partnering with engineering teams to improve detections, tooling, and automation. Success is measured through SLA adherence, escalation accuracy, response times, quality metrics, and the ability to translate operational performance and threat trends into actionable insight.

KEY RESPONSIBILITIES:

SOC Execution and Coverage
• Ensure continuous, high-quality security monitoring and response across all assigned customers.
• Maintain situational awaren...