Security Operations Specialist

Job Title : Security Specialist – Auditing and Investigations

WFH

Job Description:

Key Responsibilities

• DVR Monitoring & Audits:

Conduct routine DVR (Digital Video Recording) checks and audits to ensure compliance with

security protocols and identify irregularities.

• Secret Shop Coordination:

Schedule, score, and report on global secret shop visits; manage logistics and grading processes.

• Investigations:

Support the Security Manager in conducting investigations, compiling evidence, and drafting

incident reports.

• Forensic Review & Analysis:

Perform weekly DVR reviews following forensic analysis to detect anomalies in pass rates and

escalate findings appropriately.

• Stakeholder Reporting:

Prepare client-facing security summaries and collaborate with internal teams to ensure consistent

audit procedures.

• Compliance & SLA Support:...