Seller's Support

Work Arrangement: Bukit Raja Selatan
Employment Type: 12 Month Contract (First Month Probation)

Working Hours: 1pm-10pm | 8am-6pm
Working Day: 5 Day Per-Week

Job Scope:

• Adhere to Service Level Agreements (SLAs) for incoming buyer chats, ensuring timely responses and resolutions.
• Deliver excellent customer service (CS) by addressing customer needs via communication channels (primarily live chat).
• Liaise with cross-functional teams such as Customer Service, Warehouse, and Logistics to resolve user issues effectively.
• Handle high volumes of customer inquiries professionally, maintaining a friendly and problem-solving approach.
• Take ownership of customer issues, including operational concerns, and ensure they are resolved promptly.
• Identify process improvements to enhance work efficiency and customer satisfaction.
• Achieve daily Key Performance Indicators (KPIs) as set by the regional team.