Senior 3rd Line Engineer – 24/7 IT Support Expert

An IT services company is looking for an experienced 3rd Line Engineer to join their Service Desk team. In this role, you will manage complex technical issues, providing remote support primarily around Microsoft technologies such as Microsoft 365 and VMware. You will act as a subject matter expert, mentoring team members and driving continuous improvement. The ideal candidate should have strong communication skills and a proactive approach to problem-solving. This position requires flexibility as it includes day and night shifts within the Cape Town office.
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