Senior Account Fraud QC Investigator

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Mercury is building a banking stack for startups, creating the easiest and safest banking experience possible to simplify entrepreneurs' and business owners’ financial lives.

Responsibilities

• Complete manual quality assessments of account fraud alert investigations, ensuring adherence to internal policies, procedures, and applicable regulatory requirements.
• Partner closely with Account Fraud leadership to define and operationalize the QC program, including quality standards, scoring methodologies, and feedback loops—particularly for BPO‑reviewed work.
• Create quality dashboards, metrics, and trend reports to surface investigation accuracy, consistency, and risks.
• Provide clear, actionable insights and recommendations based on quality findings to drive continuous improvement across the account fraud program.
• Lead and par...