Senior Account Manager

UTAK Quezon City, National Capital Region, Philippines

Overview

• Act as the primary point of contact for key accounts, building strong, trust-based relationships with clients
• Resolve all client concerns, requests, and escalations promptly and professionally, ensuring satisfaction and retention
• Regularly engage with clients to understand their operations, account usage, and pain points, ensuring a smooth and positive experience with UTAK
• Track and analyze account performance, usage trends, and branch expansion to identify risks, opportunities, and growth potential
• Design and implement strategic growth plans for key accounts, supporting client expansion and maximizing their use of UTAK solutions
• Proactively identify and drive upsell and cross-sell opportunities that strengthen client partnerships and generate additional revenue
• Advise clients on business strategies and operational improvements to optim...