Senior Advanced Customer Engineer

Cognex

Full time United Kingdom, United Kingdom Engineers

Posted:

January 30, 2026

Location:

United Kingdom, United Kingdom, United Kingdom

Job Description

Job Description
Essential Functions 
Provide coaching, mentoring and guidance to Cognex Field Engineers and Cognex service contractors.
Operates as direct escalation path for team members experiencing on site issues or being in technical advice.
Act as a direct escalation path for technical support teams in resolution of customer technical support requests.
Designing, testing and tuning script blocks (mainly JS) for the communication and enhancements of our Cognex products and solutions
Provide timely, detailed and accurate reports on service work performed and product performance.
Provide real time support for in-field Field Service Engineers (FSEs) / site leads to resolve complex issues in creative and effective ways to support delivery of project profitability targets 
Deliver 2nd level escalation support, utilizing in-depth evaluation of variable aspects in post project / sales support envir...
                

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Job Overview

Job Type: Full time

Location: United Kingdom, United Kingdom

Posted: January 30, 2026

Deadline: March 11, 2026