Senior AI Architect at Genesys

Elevate customer experience with Genesys as a Senior AI Architect. Leverage advanced AI techniques to design impactful, reliable solutions that enhance customer loyalty and operational efficiency.
The Senior AI Architect operates within Genesys, focusing on strategic presales activities. This senior-level role emphasizes designing end-to-end AI systems, optimizing workflows, and delivering AI-powered solutions. You will shape product directions while collaborating with customers on technical enablement and coaching.
Key Responsibilities:
• Design AI systems tailored for customer experience use cases
• Optimize retrieval-augmented generation and knowledge architectures
• Establish AI evaluation frameworks and quality measures
• Engineer contextual AI experiences utilizing real-time data
• Develop integrations with third-party systems via RESTful APIs
Requirements:
• Hands-on experience in AI architecture for contact centers
• Expertise in enterprise integra...