Senior Algorithm Engineer – Recommendation System (Customer Service Chatbot)

About The Team
We are the Customer Service Chatbot team at Shopee Singapore, committed to developing multilingual, intelligent dialogue systems that serve a wide range of consumers and sellers. Our focus lies in applying advanced AI technologies—including recommendation systems, Large Language Models (LLMs), autonomous agents, and reinforcement learning—to customer service scenarios, continuously enhancing interaction quality and user experience.
Job Description

• Design and develop core components of the chatbot’s intent recommendation and to-agent smart system, with emphasis on user behavior sequence modeling and causal inference to enhance recommendation accuracy and relevance with consideration of agent cost.
• Modeling user’s CS behavior based on user profiles and historical interaction data in Shopee’s e-commerce customer service ecosystem to accurately infer user’s true intent.
• Collaborate with product managers, op...