Senior Amazon Connect Developer

We are a top-tier
Australia-based IT Consultancy
with an established, high-performing team here in the Philippines.

We are looking for a
Senior Engineer (Amazon Connect)
to lead this engagement.

ABOUT THE ROLE

You will be a key
Senior Engineer
on this landmark project. You will work alongside our leads and architects to design, build, and deploy a cutting-edge cloud contact center.

WHAT YOU'LL DO

• Design & Develop: You will be deep in the console and code, building contact center solutions using Amazon Connect, AWS Lambda, and EventBridge.
• Code: You will build and optimize custom agent interfaces and backend logic using ReactJS and
• Modernize: You will implement Prompt Engineering and NLP frameworks, helping migrate legacy IVR flows into intelligent, conversational bot experiences.
• Configure: You will handle the critical plumbing—configuring SIP Clusters, VoIP, and SBCs to ensure crystal-clear voice ...