Senior Analyst - Client Support, AxiomSL, FinTech

Job Overview

Support Analyst – Client Support (AxiomSL) reporting to the Client Support Manager.

Key Responsibilities

• Provide first-line, expert functional support for AxiomSL products, resolving client issues efficiently via case management tools, email, and virtual meetings.
• Investigate, reproduce, and analyze client-reported issues, delivering workarounds or collaborating with development teams for permanent fixes.
• Act as primary point of contact for client issue resolution, working closely with Customer Success, Product, and Delivery teams to share insights and drive improvements.
• Manage ongoing communication with clients, providing clear updates and ensuring timely resolution aligned with client expectations.
• Build and maintain domain expertise across one or more AxiomSL solutions, contributing to internal documentation, reporting, and support process improvements.

Required Qualifications