Senior Analyst Escalations, Customer Care

JR
Senior Analyst Escalations, Customer Care – Quezon City, Philippines
Are you looking to take a front seat in driving client services to a whole new level? Are you passionate about helping others and providing a world-class customer experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Senior Analyst Escalations, Customer Care.
Western Union powers your pursuit.
The Senior Analyst Escalations - Customer Care is primarily responsible for managing the full cycle of customer complaint investigations and resolutions, covering both regulatory and non-regulatory issues. Root cause analysis is a vital part of this role, aimed at eliminating underlying problems that cause customer dissatisfaction. The role requires delivering exceptional customer care to ensure that not only are complaints addressed, but customer loyalty is strengthened.